Shipping/Returns

Shipping & Returns

Shipping Information

At Genetox we strive to get your order to you as quickly and efficiently as possible. Here’s what you need to know about our shipping process:

  • Processing Time: Orders are processed within 1-2 business days.
  • Shipping Time: Most orders are delivered within 3 working days from the date of dispatch. However, depending on your location and other factors, please allow up to 14 working days for your order to arrive.
  • Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of your order.

You will receive a shipping confirmation email with tracking information once your order has been dispatched. If you have any questions about your order or need assistance with tracking, please feel free to contact our customer service team at genetox@usa.com

Returns & Exchanges

We want you to be completely satisfied with your purchase from [Your Brand Name]. If you are not happy with your order, we offer a straightforward returns and exchange process:

  • Return Policy: You may return any unopened, unused items within 30 days of delivery for a full refund or exchange. Please ensure that the product is in its original packaging and in the same condition as when you received it.
  • Return Shipping: Customers are responsible for the return shipping costs unless the item was received damaged or defective. In such cases, please contact us at [Your Customer Service Email], and we will provide you with a prepaid return label.
  • Refunds: Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
  • Exchanges: If you need to exchange an item, simply contact us at [Your Customer Service Email], and we will guide you through the process.

Contact Us

If you have any questions or concerns about shipping or returns, please don’t hesitate to reach out to our customer support team. We’re here to help! 

You can contact us directly at genetox@usa.com

Thank you for shopping with Genetox. We appreciate your business and look forward to serving you again.